Announcement From The Neopets Team Regarding Recent Community Concerns

A message to our Community and Players:

Hello Neopians,   

First and foremost, we want you to know the Neopets Team stands proudly with our LGBTQIA+ community. You are an important part of our Neopian family, and we have zero tolerance for transphobia and any form of hate. We’re deeply sorry that our recent actions have caused hurt or made you feel unsupported. They were not intended to suppress or silence our trans community in any way. We're dedicated to fostering a space where the trans community feels valued and supported, and that includes updating long-standing policies and rules. You have our commitment.   

We acknowledge that our communications around these topics have been unclear, and we totally get it. We're working on clearing things up and updating our chat rules to make them easier to follow. For now, it's best to refer to this FAQ as a guide, as we've shared some existing rules here for better visibility. We’ll keep updating and clarifying things over the next month as we gather more of your feedback and work it into our plans.   

Please note that when a user is warned or silenced, all associated boards and posts are removed, which may lead to some confusion regarding non-offensive threads being taken down. If you see something offensive or hateful on the Neoboards, or elsewhere on Neopets.com, please use the report function instead of replying. This will best allow us to investigate the issue. We know our moderation policy needs work, and recent actions were a result of outdated rules that we haven’t reviewed since the takeover. It’s a big task, but we’re making it a priority to ensure all players feel safe, respected, and heard.

Here's our plan:   
• Reviewing and updating our moderation policies   
• Providing clearer chat guidelines   
• Retraining our moderation team   
• Ensuring consistent enforcement   
• Gathering community feedback on potential rule updates

All your suggestions and concerns are being shared internally as we work toward real, meaningful change. Thank you again for speaking up! We hear you and we're here for you.

In full support and love for our community of dedicated and passionate players,   
The Neopets Team