Community Ambassador Program
Welcome to the Neopets Community Ambassador Program
Launched in the summer of 2023, the Neopets Community Ambassador Program was created to strengthen the relationship between the Neopets Team and the broader player base. Community Ambassadors serve as advocates for the Neopian community, offering direct lines of communication to the team and representing a wide range of player perspectives, interests, and expertise.
With their deep understanding of the brand and active involvement in the community, Ambassadors are uniquely positioned to highlight key concerns, share valuable insights, and foster meaningful dialogue. Each Ambassador represents a specific focus area, while also championing the broader needs of the Neopets community.
Building on the success of our first cohort, we are thrilled to enter the next phase of the program. The invaluable insights we've gained from the community and our inaugural Ambassadors have shaped the foundation of this initiative through their passion and commitment. As we welcome the third cohort, we do so with a deeper understanding of how this program can better serve everyone—enhancing transparency, collaboration, and connections throughout all of Neopia
FAQs
What is a Community Ambassador?
Through direct communication with The Neopets Team, Community Ambassadors serve as advocates for the passionate Neopets fan base. With their diverse array of strengths, unique perspectives, and vast knowledge of the brand, the ambassadors are exceptionally positioned to not only represent their specific focus areas but also to champion the multifaceted needs of the Neopian community.
Ambassadors will work with us directly to improve Neopia by highlighting community concerns, providing feedback on planned initiatives, and more. Players are encouraged to reach out to community ambassadors if they have general issues they'd like to see addressed with both the Neopets online game and the Neopets brand as a whole. Drop them a Neomail, they don't bite!
What responsibilities do Community Ambassadors have?
Ambassadors are community members who help bridge the gap between players and The Neopets Team. Their role is to relay constructive feedback, provide insight into community sentiment, and help answer questions where they can. Think of them as messengers and advocates for the community—not decision-makers.
- Gathering community concerns and sentiment via Discord, Neoboards, Neomail
- Direct communication with TNT to advocate for community concerns.
- Direct communication with the community that relays important information from TNT.
- Regular virtual meetings to discuss current initiatives and share feedback synchronously.
- Feedback in the ideation and execution of upcoming Neopets game-based initiatives.
- Publicising community events or in-game events.
- Hosting contests, games, trivia, and community-centric events.
- Working closely with the broader Neopian community to collect feedback and concerns.
- Much more!
What can Neopians expect of ambassadors?
- Community Ambassadors collect and relay player feedback directly to The Neopets Team. All feedback is shared without bias. Occasionally, The Neopets Team may choose to share smaller updates or clarifications through Ambassadors to help ensure timely communication. However, all major announcements, feature updates, and official statements will continue to be released through our staff, official community groups, and Neopets social media channels.
What shouldn't Neopians expect of Ambassadors?
- Ambassadors are community representatives who are volunteering their time, not members of The Neopets Team, and are not involved in determining timelines or final development decisions. While they help communicate player feedback, they are not accountable for official outcomes—harassment of Ambassadors, staff, or fellow players will not be tolerated.
- Unless explicitly stated—such as when The Neopets Team responds to a community concern and authorizes an Ambassador to share that information—Ambassadors are speaking in their capacity as community members, not on behalf of the team, entitling them to their own opinions.
- Ambassadors cannot answer specific questions about your tickets, or be a bypass to the Support Ticket System. (Even Ambassadors must submit tickets about specific bugs or issues!)
How can I submit concerns or ideas to Community Ambassadors?
Each of our Community Ambassadors has a different area of focus they represent. If you'd like to share feedback or ideas with a Community Ambassador, use the list of Current Ambassadors below to determine where you should be directing your messages. If the topic you're reaching out about isn't clearly related to one of the categories listed, reach out to the Community & General Concerns ambassador. You can use the links below to reach them by Neomail, or find them on the Neoboards. Ambassadors may host feedback discussion boards on the Neoboards or within Community Groups.
Why isn't there a designated Pet Trading Ambassador? / What if my specific niche doesn't have an ambassador?
We know that many of our players were hoping to see a dedicated Pound & Pet Trading category added to the CA Program. Because pets are the absolute heart of Neopets, this is a topic we discuss heavily. However, after reviewing community feedback and the overall structure of the program, we found that the work required for a standalone Pet Trading category is already deeply intertwined with other areas thoroughly covered by our current cohort. Instead of isolating it, we are leveraging our existing roster of ambassadors, several of whom are already highly active and deeply familiar with the PC and its dynamics. We are incredibly confident they will accurately represent and voice your concerns! In the same vein, if a specific niche or interest group does not currently have a designated ambassador, please direct your feedback to General Community Concerns or the closest applicable group. Our ambassadors work hand-in-hand with TNT to review all incoming suggestions.
And finally, we want to note that the Ambassador Program is not static! We actively evaluate and tweak our categories year over year based on where our team needs the most insight, how player dynamics shift, and what will best serve Neopia. We will continue to listen, learn, and adapt as the program evolves.
Current Ambassadors
earthlingdreamz
Ambassador Liaison & Contests and Spotlight
Pancake_princess601
Ambassador Liaison & General Community Concerns
jennsjoe
Avatars & Site Events
idontgetit
Neopoint Trading & Economy
macosten
Battledome
jellybeanfish
Art & Design
lilangel
Live Events
lakada
Neocash & Customisation
nightter
Quality of Life/General Community Concerns
serein
Premium
xweetak5
Games/Mobile Apps
Skippy263
Merchandise
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