Neopets: Faerie Fragments - Maintenance Update
We wish to address a recent issue that has impacted the integrity of some Faerie Fragments game accounts. Our technical team has swiftly identified and isolated the accounts to control the situation. Please be assured that this issue does not directly impact users who have accessed Neopets: Faerie Fragments through their NeoPass account. To safeguard your information and ensure the accuracy of all account details, affected accounts have been securely logged out.
Information for NeoPass Users
For those using NeoPass, your game accounts remain unaffected by this issue and continue to operate securely.
If you have already begun playing Neopets: Faerie Fragments with your NeoPass account, you can conveniently recover your game account and any associated progress directly from the Title Screen.
Guidance for Account Disruptions and Refunds
Should you discover any disruption to your Faerie Fragments game account, particularly if it involves recent in-app purchases, we encourage you to seek a refund through the appropriate channels:
If you have any questions regarding your Faerie Fragments game account access, please do not hesitate to contact our customer support team.
Our Commitment to You
We apologize for any inconvenience caused during our recent game maintenance. To show our appreciation for your patience, we are pleased to offer a gift of 2000 gold coins and 2000 costume tokens to all existing Faerie Fragment game accounts, as well as any new accounts created within the next 7 days. We want to thank you for your understanding during this time.
We deeply appreciate your patience and understanding as we navigate this situation. Your support is invaluable to us during these moments. Thank you for your continued engagement with our game. We are committed to ensuring that your experience is both enjoyable and secure.
To ensure the best performance and security, an app update is required. The latest update version 1.0.3 is available now on Google Play and will be available on the App Store soon, pending store approval.
