A message from TNT Dom

Hello everyone! I’m excited to share some updates and discuss a few community concerns in Neopets. We’re committed to improving our transparency, and I’d love to hear your thoughts on how we can make things even better together!

Part A: Community Questions & Answers

1. The NC mall was revamped, why were drop rates for capsules not published. Secondly, can we please have a pity system for NC capsules?

The team has been actively working on this release. While we initially planned to share drop rates alongside the NC Mall revamp, we are still working on verifying the accuracy of the percentages—especially for older capsules—to ensure we provide the community with reliable information.

We aim to have this released in Q3, and will be releasing an FAQ when it’s finalised. 

At this time, we are not planning to implement a pity system. Here’s why: 

• A major overhaul would be required: The team has explored different models and considered how such a system could be integrated into the current NC capsule structure. Introducing a pity system is not a simple update; it would necessitate significant changes to the way capsule rewards are generated and tracked. This would affect backend systems and the user experience.
   
• Not something that can be implemented easily: Due to the complexity and scope of the required changes, this is not a feature that could be quickly or safely introduced without risking unintended issues elsewhere in the NC Mall.
   
• Ongoing commitment to transparency: While a pity system may not be on the immediate roadmap, we are committed to improving transparency around capsule odds and other NC Mall mechanics. Your feedback is invaluable in shaping future developments, and we encourage you to continue sharing your thoughts.

Thank you for your understanding and continued support as we work to improve the NC Mall experience.
 

2. When is TVW coming back? It said March but now it is June.

We sincerely apologize for the delay. Due to the team having some shifting priorities, like essential bug fixing, improvements to site performance, and general maintenance of the site, we have unfortunately been set back further than anticipated. 

We aim to see the plot return on 4 August 2025! We know this may be disappointing, but we are grateful for the community’s patience and understanding as the dedicated team (not to mention Meepits) works behind the scenes.
 

3. Why did TNT release new petpet colors on the news and never release them (Tyrannian Niptor, Woodland Sludgy, Brown Spardel)

We were made aware of a bug where some new Petpet colours weren’t available at the Petpet Puddle. Thank you to all the Neopians who let us know so that we could look into the issue as soon as possible. 

We’re happy to report this bug has now been fixed! The Tyrannian Niptor, Woodland Sludgy and Brown Spardel can all be obtained now through visiting the Petpet Puddle. 
 

4. Can you change the NC Mall Survey prizes so 5 users are not the only ones getting exclusive, unrelated, limited avatars? We do not need more avatars that are exclusive like this, retired, region-locked, or behind a paywall

We heard your feedback and thanks for the constructive criticism, Neopians! All players who complete the community survey will receive a brand new NC Mall-themed Avatar! No luck required.  

We have updated the original blog post, so please check the  full details here!
 

5. What actionable steps do you plan to take to address transphobia in Neopets?

Back in April, we publicly committed to a series of actionable steps to address harmful behavior in our community, including transphobia. Our goal is to foster a safer, more inclusive space for everyone, both within TNT and for all players on our site.

Here’s what we announced and where we are now:

• Reviewing and updating our moderation policies

We’ve completed the first round of this review. Previously, even speaking about gender identity was a rule violation and that created confusion about what was ‘family friendly’.  Our LGBTQIA+ players (and team members) are an important part of our community and everyone should feel safe on Neopets. Sharing your identity, beliefs and affirmations are not just allowed but welcomed. Updated site rules are a better reflection of our core values.

Internally, we’ve made updates to better guide moderators to recognise hate speech, harassment, identity-based discrimination including subtle forms of offensive messages.

• Providing clearer chat guidelines

Following the updates of our site rules, our team is currently working on rewriting Neoboards/Chat guidelines to clear up common confusion that is often brought up by the community around what is and isn’t acceptable when communicating. We’ll launch this by Q3.

• Retraining our moderation team and ensuring consistent enforcement

Training sessions began in mid-May and continue to be audited, corrected and enforced for the moderation team. Our goal is consistency, fairness, and better sensitivity to reports involving marginalized players along with quicker response times to offensive content. We’ve made progress but we know it isn’t perfect. They are currently being audited on a weekly basis to make sure policy is being implemented correctly and consistently.

Moderation is hard and human error is unavoidable especially when reviewing large  volumes of content in a short time. That’s why our top priority is to build better admin tools. For example, provide mods with a tool that provides a score on how severe a message is. This helps us catch serious problems faster, review higher volume of content and support our mods in enforcing policies more accurately and fairly.

• Gathering community feedback on potential rule updates

We hosted our first LGBTQIA+ focus group in April and were very grateful for participants who shared their thoughts and concerns. We understand the challenges better now and are using feedback to make important fixes and identify grey areas that need to be clarified further. Improving the block function (top requested) and adding Neoboard pronouns are slated for Q3.

This is ongoing work but it’s work we’re committed to. Thank you again for holding us accountable. We will continue to share updates, and we welcome continued feedback!

Part B: Our Latest Key Updates

1. Quest Log NeoPass Integration

We've brought some interesting new quests to the Quest Log! Users who are linked to NeoPass can now earn rewards for your Neopets Classic account by playing Neopets: Tales of Dacardia and Neopets: Faerie Fragments!

The Link NeoPass quest has been moved from the Tutorial tab to the new NeoPass tab!

Users will be rewarded for linking their NeoPass to each mobile game, even if you have already done so in the past!

There are both Daily quests and Weekly quests that can be completed!

Weekly quests reset every Monday, and you will have 1 week to complete the assigned quests. You do not have to visit every day to complete Weekly tasks.

Currently, the Daily NeoPass quests share a prize pool with the Daily Quests, but the Weekly NeoPass quests sport an entirely new selection of items!

There is currently no Streak reward for completing NeoPass quests every day, but you do get bonuses for completing all of your Daily and Weekly quests!

Have more questions? Check out our FAQ!

 2. The NC Mall Revamp

The all-new NC Mall is now open. We’ve given it a complete makeover, with fresh features including a Wishlist feature, enhanced pet preview and a modern look that brings your shopping experience into a new era! For more details, please read the blog article here. We have also updated the prizes for the Survey Sweepstakes Rewards. 

As part of our commitment to improving and listening to valuable community feedback, we’ve also created a community survey!  Complete the survey during June 17 – July 11, 2025 (PT), and you’ll get an NC-mall themed avatar and a chance to win amazing prizes. 

3. Neopets Bug Fixes / Enhancements

The team has continued to work tirelessly resolving bugs affecting NC and NP items, ensuring a smoother and more enjoyable experience for all Neopians. Here’s a summary of the recent fixes:

Quest Log Fixes:

• Quest Log: The 'Feed a Pet' Daily Quest should now auto-complete properly
• NOTE: This will only apply to the Neolodge if your pets were already in the Neolodge prior to receiving the quest!
• Quest Log: Added fail-safes for completing quests, bonuses, and streaks
• Users should no longer experience issues claiming Tutorial quest rewards when all tasks are complete
• The number of quests needed to obtain a bonus reward should now update if the user had to refresh after receiving an incorrect amount of quests, and should not exceed the maximum number of obtainable quests
• If for some reason an error occurs that results in corrupted streak data, the user should have no issue claiming rewards as long as the progress meter is full
• Quest Log: Fixed issue with the 'Remind me Later' function of the Streak Save promotional popup not working
• Quest Log: Fixed issue with Link NeoPass quest appearing more than once
• Quest Log: Fixed issue with recent QoL feature that saves the last tab visited by user - if the tab is no longer available, it will default to Daily Quests tab

Wearable Fixes:

The team has been working hard and have done several fixes to get the following items to appear in customization app:

• Grundo Pedestal
• Glowy Quiggle Outfit (Hat, Shirt, Shorts)
• Handsome Prince Quiggle Powdered Crown
• Quiggle Official Outfit (Beard, Hat, Jacket, Trousers)
• Toadstool Quiggle Handheld
• Casual JubJub Outfit (Cap, Cape, Jumper, Shoes)
• Floral Jubjub Boots & Hat
• Flower Patchwork Jubjub Coat
• Jubjub Goggles with Flowers
• Jubjub Warrior Outfit (Cape, Dress, Sword, Wig)
• Elderly Male Mynci Outfit (Shirt and Waistcoat, Wig and Beard, Socks and Sandals, Trousers)

4. Exciting Event in Faerie Fragments

Dive into the June Summer Sun Celebration with Faerie Fragments, running from June 23 to July 24, 2025! This campaign brings a burst of sunshine to new and existing users, offering vibrant NP-valued Neopets Classic rewards. Whether you’re just starting this new adventure or returning, let’s celebrate summer together under the faerie sun! Another good news is that, starting from June 18, you can also collect additional Neopets.com rewards daily and weekly in the Quest Log on Neopets Classic by playing Faerie Fragments.

5. New Chapter for Neopets Battledome TCG: Champions of Meridell!

The wait is over, Neopians — destiny calls!

Champions of Meridell has officially arrived, ushering in a bold new era for the Neopets Battledome Trading Card Game. Get ready for an epic surge of medieval magic, heroic legends, and exciting new ways to play, collect, and outsmart your opponents.

With fearless champions, formidable foes, and strategic twists around every corner, this set is packed with nostalgia, surprises, and adventure. Whether you’re a seasoned Battledome strategist or stepping into Neopia for the first time, now is the perfect moment to dive in.

Power up your deck. Rally your champions. And prepare to make history.

Part C: Sneak Peak

Here’s a sneak peek at some thrilling events and launches happening in the coming months. We will release an annual product roadmap along with our two year product review in late July.  

Q3 Marketing Roadmap: 

• Neopets at SDCC 2025
  • Join us from July 24-27, 2025, at San Diego Comic-Con with a new display on the show floor, an exciting merchandise lineup, new collaborations with partners, and an exclusive meetup for Neopets convention attendees.
• Tsun Scoops - New Limited Edition Merchandise
  • In August 2025, keep an eye out for Tsun Scoops, a limited-edition line of Neopets merchandise. These unique items are a must-have for all collectors and fans.
• ACMI Presents: Game Worlds
  • From September 18, 2025, to February 8, 2026, Neopets will be featured in the ACMI Game Worlds exhibition alongside other iconic games, such as World of Warcraft (Blizzard Entertainment), The Sims (Electronic Arts) and Hollow Knight. Enjoy playable demos and exclusive insights into the world of Neopia. The Neopets Team (TNT) will also be present at the kickoff party and on the launch day, September 17-18, to celebrate the opening of this exciting exhibition!

Part D: NC Related Updates

The Styling Studio Celebrates Summer with Nostalgic Island and NEW Tropical Pet Styles!

Something exciting is happening at the Styling Studio! Tropical and Nostalgic Island pets are soaking up the sun in style! Inspired by the spirit of summer, Umbra has unleashed a wave of creativity, bringing you a fresh selection of Nostalgic Island favorites alongside brand-new, vibrant Tropical looks.

 
Dive into the NC Mall today to discover these sunny styles and give your pets a fabulous summer makeover. Your restyling adventure starts now—don’t miss out!

Stay Tuned For More Updates!

Stay connected by checking our official updates and newsletters for the full scoop as these changes roll out.

Your feedback and support are instrumental in shaping the future of Neopia. Thank you for being a valued part of our community as we continue to grow and improve together.